We’d love to hear from you
Questions about an order, a gift, or the spa — write to us and a real person will reply.
Send a message
Reach us directly
Where we are
Burnaby, British Columbia, Canada
Reply time
Within two business days
Orders & returns
Include your order number and we’ll sort it out
Good to know
Orders leave us within two business days. You'll get a tracking link by email as soon as it's on its way.
Every order arrives in a Veyra Falls gift box with satin ribbon. Add a personalized note at checkout and we'll tuck it inside.
Yes — engraving is available on the Locket Necklace and the Vintage Heart Locket. Add your initials or a date at checkout.
Unopened pieces can come back to us within 30 days. Personalized and engraved items can't be returned unless something arrived damaged.
Canada and the United States, with free shipping over $75. Write to us if you're somewhere else — we'll see what we can do.
Veyra Falls Spa is planned for Burnaby, BC in 2028. Join the waitlist and you'll hear about it before anyone else.
